Ordering & Payment

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), and PayPal. All transactions are securely processed via Stripe.

Shipping & Delivery

Q: Where do you ship?

A: We ship to all 50 U.S. states (including APO/FPO addresses). Please contact our customer service for details when you are expecting an international shipping.

Q: How long will my order take to arrive?

A: Production time is 1-3 business days; your carrier’s transit begins once your order ships. You’ll receive a tracking number by email.

Q: Can I track my package?

A: Yes—the moment your order ships, you’ll receive an email with a tracking link so you can follow your artwork every step of the way.

Product Details

Q: What materials do you use?

A: 100% heavyweight polyester canvas with archival-grade coating; UV‑resistant pigment-based inks for vibrant, fade‑resistant color.

Q: Do you offer custom sizes or framing?A: At this time, we offer the predefined sizes listed on each product page. All prints come gallery‑wrapped; no additional framing options are available online. For bespoke framing, please email us at nimeistudio@gmail.com for more details.

Returns & Exchanges

Q: What is your return policy?

A: We offer a 30‑day satisfaction guarantee. If your print arrives damaged or you’re unhappy for any reason, email us at nimeistudio@gmail.com or simply chat with our customer service team online with photos of the issue, and we’ll arrange a replacement or full refund.

Q: Who pays return shipping?

A: If the fault is ours (damaged, misprint, or incorrect item), we’ll cover return shipping. For buyer’s remorse returns, customers are responsible for return postage.

Care & Maintenance

Q: How do I care for my canvas print?

A: Dust regularly with a soft, dry microfiber cloth or artist’s brush. Keep out of direct sunlight and high‑humidity areas. Never use chemical cleaners—see our full Care Guide for more tips.

Account & Subscriptions

Q: Do I need an account to order?

A: No—you can check out as a guest. Creating an account lets you track past orders, save favorites, and speed up future checkouts.

Q: How do I sign up for your newsletter?A: Click the “Subscribe” pop‑up on any page or scroll to the footer and enter your email. Subscribers get 10% off first order, early access to new prints, and exclusive art‑making insights.

Wholesale & Corporate Orders

Q: Do you offer bulk or corporate pricing?A: Yes! For office décor packages, galleries, or hospitality projects, please reach out to nimeistudio@gmail.com with your project details and quantities, and we’ll send a custom quote.

Contact & Support

Q: How can I get in touch?

A: Email: nimeiliving@gmail.com or simply open the chat box on our website to chat with our customer service team for any concerns you might have.

Q: Where can I learn more about the artist?

A: Visit our About Us page to explore her journey, inspirations, and philosophy of “living in the moment.”